Shipping Policy

Deliveries in Italy are made by Poste Italiane. Worldwide deliveries are made by Sda or Ups.

We ship worldwide. For orders placed in Italy it is possible to ship only within the Italian territory. For orders placed in the European Union (excluding Italy) and in non-EEC countries, one of the countries in the geographical area covered can be selected as the place of destination.

Deliveries in Italy and Europe. Northern delivers in Italy and in the European Union in approximately 10 working days for orders placed from Monday to Friday before 11.59 pm (no delivery on Saturday). For islands, poorly served locations and remote areas, delivery can take place in approximately 15 working days. In non-EEC countries, delivery times can vary from 10 to 15 working days depending on the place of destination and customs. We remind you that it is not possible to make returns or exchanges for orders outside the EEC. For more details on returns visit the "RETURNS" section on our website.

For shipments from outside the EU and to Brexit countries, import duties are charged to the customer.

You can check the status of your shipment on the bulletin board of your registered account. After processing your payment order the status is "Complete" and you will receive an email with the tracking number. If you do not receive the email, try also checking the "spam" box or contact our Customer Service.


In order to ensure correct delivery times, we ask you to fill in all the required blanks for the shipping address. We ask you to enter the name of the company, offices or public activities and their opening hours when it is not a home delivery. Northern will not be liable for any errors or omissions by the customer in filling in the address. For any information contact our customer service:

Northern is not responsible for any product delays or damages. If you receive damaged or tampered with packaging, we ask you to refuse the delivery or, possibly, to sign the control reserve. It is strongly recommended to take a photo of the packaging, after and before opening it. If your products are damaged, contact the Courier (for shipments to Italy, Europe and the Poste Italiane worldwide) and Customer Service at the following email address:

In case of refusal of delivery, or in case of impossibility to deliver the shipment for reasons not attributable to Northern, the shipping costs for the delivery and return of the goods and the customs duties will be deducted from the refund. Poste Italiane provides for a second delivery attempt in the event of the recipient's absence. After this second attempt, your order will be stored in the closest Poste Italiane warehouse. In case of absence of the recipient, Poste Italiane will send a message with a telephone number to organize a new delivery or collection at the warehouse. Warehouse costs are charged to the customer.

Delivery before Christmas for orders placed before 12.00 on 8 December. If your order isn't delivered by Christmas, some shipping issues, Northern will either refund the shipping cost or offer free shipping on your next order.