Returns & Refund Policy

If you need information or if you want to return an item, do not hesitate to contact us. We will be glad to assist you. Here below our contact details:


You can request a return for any item purchased on Northern online store within 14 days of the delivery date. The items must be returned unworn, undamaged and unused, with all tags attached within 14 days from the receipt of the authorization label. Please be informed that we are only able to process a refund. The shipping costs will be at your expense. For orders placed outside the European Union, due to hygiene issues, it is not possible to return or exchange the items, according to art. 59 of d. lgs. 206 06.09.2005 and ss. mm. e ii. (cd. "Codice del Consumo"). Gift packaging is not returnable and refundable.

Things to do to return an item:

  1. Tell us your intention of returning the item within 14 days of the delivery date.
  2. Our Customer Service will process the request and send the return authorization label. It has to be inserted inside the box.
  3. Ship the product in its original conditions in one box (possibly in its original one). Separate returns of the same order are not acceptable.
  4. Return the item with its hangtag otherwise it will not be accepted.
  5. Northern will refund the amount of the order except for shipment costs.
  6. In the event that the conditions here above are not followed, or returned item are not in its original condition or damaged, Northern will not process the refund. In that case, you can decide to receive back the item at your own expenses. After this shipment, it will not be possible to return the order again.

The refund is issued to the same payment method you used for the purchase within 14 days from the day that we receive your return to our distribution center. The time needed to show the amount on your credit card may vary based on local banking procedures.

  • Credit card: time depends on the Credit Issuer. As soon as the refund will be issued, we will send you a confirmation email. In case of imminent expiration of the credit card, the refund will be made by bank transfer to the coordinates sent by the customer. Northern is not responsible for the failure to notify the expiry of the credit card and the refunds made on the expired cards.